Our Customer Privacy
We value your trust and want you to feel confident when interacting with our website and using our services. We never sell customer information without your express consent.
How We Use Customer Information
When you provide Beacon Plumbing with your personal information, we may use it for the following purposes:
- Responding to Support Inquiries: We may use your information to contact you regarding the status of your services, account, or to respond to support requests you may have initiated.
- Delivery of Services: We may use your information to initiate, modify or terminate the services you have requested from us.
- Conducting Business Operations: We may use your information for the purpose of conducting normal business operations. This may include, but is not limited to, contacting you regarding your account, in response to requests for support, the delivery of invoices, processing of payments, or general accounting.
- Analytics and Marketing: Your information may be contained in data that is analyzed or otherwise processed for the purpose of service optimization, marketing, or any other internal business-related activities.
At Beacon Plumbing’s sole discretion, any of the data use-cases described above may be performed by direct Beacon Plumbing employees, contractors or consultants, or partner companies.
Beacon Plumbing will not sell or otherwise disclose your data to any third party for their benefit without your express consent.
Protecting Your Information
We take the security of your information seriously. We implement industry standard measures to protect your information from unauthorized access, use, or disclosure. We do not encrypt publicly available data-at-rest, however we do encrypt all data in-motion (network traffic). This provides a degree of protection, however, no method of data transmission over the internet or electronic storage is 100% secure.
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
As always, we welcome your feedback, questions, and concerns. Use the feedback form under “Contact Us” to share them with us.
Who we are
Suggested text: Our website address is: https://bpcom.wpengine.com.
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.